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All WorkConsulting · Creative studio · 2024
System designAI workflowsStudio operationsBrand voice

A consulting studio that scaled from 9 to 23 clients without hiring a single person.

Same three partners. 2.5× the roster. Reports out on the first of every month.

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9 → 23
Active clients · same team
12 months later
8h → 45m
Per proposal
Drafted, edited, sent
92%
Reports on time, on the 1st
Was 61%
The thesis
A printed proposal cover and the studio manifesto behind every system we built. The artifact is real - pulled from the Marlow + Co engagement.
The challenge

Linx didn't want to grow. They wanted to stop staying late.

Linx is the kind of consulting studio that clients fight over - three partners, careful work, every deliverable signed by a name. That kind of studio has a natural ceiling, and Linx had hit it: nine clients, three partners working until midnight three nights a week, and a steady stream of inbound they had to politely decline.

The conventional answer is hire. The conventional answer changes the studio. Iris, Lior and Sarah didn't want partners four, five and six - they wanted to keep the studio small and let the system carry the rest.

I wanted Linx to feel like the studio we'd set out to build, not the agency it would become if we hired five more people. Flowtix understood that immediately. They didn't build us a tool - they re-architected how the studio writes, ships and signs off.
Iris Chen
Founding partner · Linx
The approach

We didn't replace the writing. We replaced the typing.

We spent two weeks inside the studio - reading thirty proposals, sixty client reports, three years of partner-to-partner email - and what came out was a voice model for Linx, not a generic writing assistant. The system writes like Lior writes, not like ChatGPT writes.

Every artifact the studio ships - proposal, monthly report, briefing - is drafted by the system to ninety percent, then a partner spends thirty minutes on the ten percent that needs judgment. That ten percent is now where the partners spend their time. Everything else is automated.

The proposal engine
Brief in, twelve-page proposal out - in the studio's voice, with the studio's structure, signed by a Linx partner inside an hour.
01Outline as a living spine

Nine standard sections with word-counts, done-states, and a partner check at every step. The studio's process, externalized.

02The voice is the studio's

Trained on the studio's own writing - strategic, restrained, no agency padding. The partner edits, not rewrites.

03Editorial AI, not autocomplete

Nudges are critical, not generative. "Cut three modifiers." "Move pricing earlier." "This number wants rounding."

The studio dashboard
The screen the three partners open at 8am. The system has already done the morning: client status, what's flagged, what's queued, who's reviewing what.
01Every client, one screen

Roster, returns and status by client - sorted by what wants attention today, not by alphabet.

02Morning brief, drafted

A two-sentence partner-voice summary of what changed overnight. Reviewed, not written.

03Today, in studio time

Calls, drafts and sign-offs sequenced for the day. AI-drafted items marked, partner-required items flagged.

I haven't opened the studio after seven in nine months. The first time that happened I assumed something had broken - that the system had silently stopped working. It hadn't. It had just stopped requiring me.
Lior Mor
Partner · Linx
The monthly report
The deliverable that decides whether a client renews. Drafted by the system, edited by a partner, on cream paper with a Linx partner's name. Goes out on the first of every month.
01An artifact, not an export

Composed like a partner deck - cover, narrative, the one chart that matters, signed off by a partner. Eighteen pages, printable.

02AI as the editor, not the author

The system suggests the commentary. The partner approves, adjusts, or rewrites. The client never reads a sentence the studio didn't sign.

03Variance, in the partner's voice

Numbers flagged by the system are translated into the studio's voice - "Three quiet shifts compounded into the quarter's edge."

Our 1st-of-the-month report rate used to sit around 61%. Clients were polite about it; it was death by a thousand small apologies. This March it was 100%. We've had two months of full-on-time delivery for the first time since we founded the studio.
Sarah Tate
Partner · Operations · Linx
What we delivered

A studio operating system, signed by three names.

01Voice modelTrained on the studio's own thirty proposals and sixty reports. The system writes like Linx writes.
02AI proposal engineBrief → 12-page proposal in 45 minutes, in the studio's voice and structure.
03Studio dashboardEvery client, every channel, every report - the screen the partners open at 8am.
04Monthly report engineLive data in, partner-signed cream-paper PDF out on the first of every month.
05Editorial AI nudgesVoice, structure, story and number suggestions - critical, not generative. The partner edits.
06Operating rhythmStandup, sign-off and delivery cadence - embedded into the system, not a separate process.
What changed

The studio is still three names. Now it carries 23.

Linx grew from nine clients to twenty-three in twelve months. The partners stopped staying late. The proposals are still signed Chen, Mor or Tate. The reports still land on the first of the month. The studio stayed the studio - it just stopped needing its founders to type every word.

The work is more theirs now, not less. The system gave them back the part of the work they wanted to do.

Tech stack
Next.jsClaude APIn8nMakeFramerFigmaTypeScript
Project facts
Industry
Marketing & Creative Agency
Duration
7 weeks
Team
14 team · 23 active clients
Year
2024
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