Privacy Policy
Flowtix (“we,” “us,” or “our”) operates the website flowtix.ai (the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
By using our website, you agree to the practices described in this policy.
1. Who We Are
Flowtix is a design-first AI company that builds intelligent systems, automations, and digital products for businesses. We are the data controller for information collected through this website.
Contact: office@flowtix.ai
2. What Information We Collect
Information you provide directly:
- Name and company name (when submitting our contact form)
- Email address (contact form and waitlist signups)
- Phone number (optional, contact form)
- Message content (contact form)
- Service interest selection (contact form)
Information collected automatically:
- IP address (standard server logs, not stored by us)
- Browser type and version
- Pages visited and time spent (if analytics is enabled)
- Referring website
Information we do NOT collect:
- Payment information
- Sensitive personal data (health, religion, ethnicity, etc.)
- Social media profiles
- Location data beyond country/region
3. How We Use Your Information
We use the information you provide solely to:
- Respond to your inquiries and project requests
- Send you information you have specifically requested
- Notify you when products on our waitlist become available
- Improve our website and services
We do NOT:
- Sell your personal data to third parties
- Use your data for advertising targeting
- Share your information with marketing companies
- Use automated decision-making or profiling
Legal basis for processing (GDPR):
- Consent: for waitlist signups and newsletter subscriptions
- Legitimate interest: for responding to business inquiries
- Contractual necessity: for delivering services you have engaged us for
4. Data Storage & Security
Contact form submissions on this website are processed via mailto: links and are received directly to our email inbox. We do not operate a database that stores your form submissions.
Waitlist signups are stored securely and protected by:
- Encryption in transit (HTTPS/TLS)
- Access restricted to authorized personnel only
- Regular security reviews
We retain your contact information for up to 24 months after our last interaction, unless you request earlier deletion.
5. Third-Party Services
Our website may use the following third-party services:
Vercel / Netlify (hosting): Our website is hosted on industry-standard infrastructure. These services may log IP addresses for security purposes. See their respective privacy policies for details.
Email providers: Inbound emails are processed through our email service provider. We do not share your email address with advertising or marketing platforms.
We do not currently use Google Analytics, Meta Pixel, or any behavioral tracking tools. If this changes, this policy will be updated.
7. Your Rights (GDPR & Global)
Depending on your location, you may have the right to:
- Access: Request a copy of personal data we hold about you
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: At any time, for consent-based processing
To exercise any of these rights, email us at: office@flowtix.ai
We will respond within 30 days. We may ask you to verify your identity before fulfilling requests. If you believe we have not handled your data correctly, you have the right to complain to your national data protection authority.
8. Data Retention
- Contact form inquiries: 24 months from last contact
- Waitlist emails: Until you unsubscribe or the product launches
- Project communications: Duration of engagement + 3 years
- Billing records: 7 years (legal requirement)
When retention periods expire, data is permanently deleted.
9. Children’s Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at office@flowtix.ai and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we will notify users via email where we have your contact information.
Continued use of the website after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions, data requests, or concerns:
- Email: office@flowtix.ai
- Website: flowtix.ai
- Response time: Within 5 business days